In our Residents Annual Report 2023/24 we shared our performace for these Tenant Satisfaction Measures. Our key focus for 2024/25 is to ensure we listen and act on what you tell us to deliver a good service and improve our satisfaction levels.

Last month our Fire Risk Assessor discovered one of our residents had been storing their electric bike within the ground floor communal area that was blocking the fire exit.

They visited the resident to investigate further, and the resident explained she had slipped a disc in her back and had incurred additional health problems, which meant she was no longer able to carry her bike up to her flat as her block did not have a lift.

The resident advised she did not feel comfortable locking her bike to the railings outside due to the increased bike theft within the area and her bike was her only mode of transport to and from work.

We worked alongside the residents living in the block, and we suggested a bike store for the communal area. The residents were happy with this decision and decided which bike store they preferred.

The bike store was installed within the communal area on the ground floor and clear of any fire exits, ensuring it was easily accessible for our residents. This provides an example of where we can help make a positive contribution to an area by working together to provide solutions.