What's new
Getting core services right
We have recently launched our new corporate strategy, which shapes what will be doing and how we will be doing it over the next few years.
We are focussing on three themes – Right Homes, Right Services and Right Support as we continue to support people, across south London, who need a home.
To achieve our aims requires us to listen to you, our residents, so that we really understand your needs. We also need to make sure our systems and processes are connected and responsive, so we deliver consistently good-quality services.
Finally, we need to make sure we communicate with you, keeping you informed and make sure that it is easy for you to get in touch with us using whatever channel suits you best.
Underpinning this approach is our commitment to working with residents to co-produce how our services are shaped and delivered. Meanwhile, the Customer Excellence Panel of independent tenants and leaseholders will constructively challenge us and hold us to account.
We are aware that we need to gain and retain your trust, and this will not happen overnight. We will only do that if we do what we say we will do and deliver. This means our people must know what is expected of them and be accountable, achieve better results and always look for better ways of doing things for the benefit of residents.
If you would like to read our new corporate strategy, you can find it here www.wandle.com/publications/.
Get involved
Would you like to join our Customer Excellence Panel? Residents are the heart of Wandle, and we love to hear from you, as you help shape the service we provide.
The Customer Excellence Panel check and monitor performance, compliance and satisfaction of key services. The feedback we receive will be fed to the board and senior management. If you are interested and would like to know more about how to get involved, please email customerempowerment@wandle.com.