The Right Support Project
Rebecca Escott-New, Executive Director – Corporate Services
What is the Right Support Project?
Our Corporate Strategy has three core priorities – Right Homes, Right Services and Right Support. The Right Support Project supports the Right Support priority and is aligned with our overall purpose to be a supportive Landlord.
Our aim is to improve the life for our residents by providing access to tailored support services.
Why are we doing this?
- Our main objective for the first year is getting to know our residents more so we can prioritise what support and requirements you need from us the most.
- By getting to know our residents, we can deliver a better service and design tailored solutions to build services that are responsive to the wide-ranging needs of our residents.
- We understand some of our residents are currently facing new financial strains each year due to the cost of living crisis.
- Ensure our housing management team have the support and tools they need to deliver the Right Service for our residents’ needs.
How will we help deliver this project?
- Getting to know our residents – you may be contacted by Acuity (the same company who are conducting our Tenant Satisfaction Measure Calls) on Wandle’s behalf to ask you some questions about you and your household.
- Define the support needs our residents require.
- Develop, test and explore solutions to meet the requirements of our residents.
Why our Right Support priority matters
Mr X is a very vulnerable resident who was referred to the Resident Support Team by his housing officer, with a request for support. After a house visit, we discovered Mr X had no working appliances in his home and therefore with the assistance of the Helping Hand Fund, we purchased a new cooker and fridge freezer. He was awarded vouchers for household goods and groceries. Through partnership working we were able to provide Mr X the Right Support and hopefully improve his quality of life. The Resident Support Team continues to work with Mr X, supporting any requirements he may need.
Want to get involved?
If you would like to be involved with this, or other projects or panels at Wandle, please contact us at customerempowerment@wandle.com.